Refund policy
Return & Refund Policy
Effective Date: June 30, 2026
At Kinara Beauty, your confidence is important to us. We carefully curate our products and stand behind their quality.
This Return & Refund Policy explains when returns, replacements and refunds may be available, while helping us maintain the highest standards of product hygiene and customer care.
Kinara Beauty is a proprietary brand operated by Laird Ecommerce LLC, a Wyoming limited liability company.
1. The Kinara Beauty Guarantee
Every order is backed by our 30-Day Product Protection Guarantee.
If your order arrives damaged, defective or incorrect, we'll work with you to resolve the issue as quickly as possible.
2. Damaged, Defective or Incorrect Orders
If you receive a product that is damaged during transit, defective or different from what you ordered, please contact us within 7 days of delivery.
To help us investigate your claim, please include:
- Your order number.
- A brief description of the issue.
- Clear photographs or video showing the product and its packaging.
Claims relating to damaged or incorrect products should be submitted within 30 days of the carrier-confirmed delivery date.
Once reviewed, we will determine whether a replacement, refund or other appropriate resolution is available.
3. Cosmetic Hygiene Policy
To protect the health and safety of all customers, many cosmetic and personal care products cannot be returned once opened or used.
For hygiene reasons, we cannot accept returns or exchanges for:
- Opened or used products.
- Change of mind purchases.
- Incorrect shade or colour selections.
- Personal preference relating to fragrance, texture or finish.
We encourage customers to carefully review product descriptions, shade information and ingredient details before placing an order.
Please note that colours may appear slightly different depending on your device, screen settings and lighting conditions.
4. Authorised Returns
Where a return has been approved by our Customer Support team, we will provide detailed return instructions.
Approved returns must:
- Use the return label supplied by Kinara Beauty.
- Be sent to the nominated return address provided by our team.
- Be returned in accordance with the instructions supplied.
Please do not return products to our registered business address unless specifically instructed to do so.
Unauthorised returns may not be eligible for processing.
5. Refunds
Once an authorised return has been received and inspected, we will notify you of the outcome by email.
Where approved, refunds will be issued to your original payment method.
Typical processing times are:
- Digital wallets (including PayPal): up to 7 business days.
- Credit and debit cards: up to 30 days, depending on your financial institution.
Original shipping charges are generally non-refundable unless otherwise required by law.
6. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders may be cancelled within 2 hours of purchase, provided they have not entered the fulfilment process.
Once an order has been processed by our fulfilment partners, we may no longer be able to modify or cancel it.
Cancellation requests should be emailed to: support@kinarabeauty.com
7. Contact Us
If you have any questions about returns, refunds or your order, please contact us.
Kinara Beauty
A brand of Laird Ecommerce LLC
Email: support@kinarabeauty.com
Business Address:
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States
Phone: +1 (307) 213-7605